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FAQ Answers: Email & Newsletters
  1. Can I send out a newsletter if I host with you?

    Yes, you may send a newsletter IF:



    • The people you are mailing to did request to receive your newsletter, and

    • Your mailing list should not have more than about 400-500 addresses, and

    • Newsletter frequency must be a maximum of once a week.


    If we receive a justified complaint about your newsletter being spam, we will terminate your account without a refund. A spam complaint doesn't mean automatic termination ~ sometimes people forget that they gave permission. We will investigate the complaint and reach our own determination as to whether the complaint is justified or not. Please refer to our Acceptable Use Policy for more details.


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  2. What the heck is POP, IMAP & WebMail?

    POP, IMAP and WebMail are protocols for receiving and working with your email. The biggest difference between them is where your e-mail is stored ~ on the mail server, or on your computer. When configuring an e-mail client you should choose an email protocol best suited to your needs. Van Isle BC Web Solutions supports all three protocols, and this document will help you decide which email protocol is best for you.


    POP: Post Office Protocol


    Simply stated, POP is good for people who check email on only one computer. If you check email in multiple locations, you may want to consider IMAP or WebMail (see below). As its name implies, the POP email protocol works like a post office. When someone sends you an email message, it is received by the mail server, just as when someone sends you a letter, it is received by your local post office. The post office (like the mail server) holds your message until you ask for it (by checking e-mail). When you check email, your messages are removed from the mail server and placed on your computer. Like the real post office, the mail server does not keep copies of your messages. If you check email on another computer, you will not see any email previously received, nor will you see your previous replies to messages. Since POP downloads email to your computer and removes it from the server, your old messages cannot be seen from another location. They are not being stored on the mail server any longer; they are being stored on your computer. Because your email is stored on your computer, you can read previously received e-mail when you are offline (i.e. not connected to the Internet). Likewise, you can open and use previously received attachments while offline:



    • POP removes your e-mail from the server and places it on your computer

    • POP does not allow you to view previously received email from other locations

    • POP allows you to read previously received email and use previously received attachments when offline


    Email clients, such as Eudora Pro, Microsoft Outlook and Thunderbird can be configured to use POP. Webmail on the other hand, always use IMAP (see below). This description of POP has only touched on the most fundamental aspects of this email protocol. In actuality, POP can be configured to store its email on the mail server. However, there are several considerations that must be taken into account when using this option. Therefore, other POP options are recommended only for advanced users and will not be discussed further in this document.


    IMAP: Internet Messaging Access Protocol


    The IMAP protocol is best for people who check e-mail on multiple computers. If you plan to check e-mail on a single computer, you may want to consider the POP protocol (see above). IMAP works differently than POP, in that IMAP stores permanent copies of your e-mail on the mail server. When you check e-mail, IMAP will download temporary copies of new messages to your computer, but will leave permanent copies of the messages on the mail server. Because your e-mail is always stored on the mail server, you can read it when checking e-mail in multiple locations. For example, if you check e-mail at home and receive five new messages, those messages can also be read when checking e-mail in your office. As mentioned above, when checking e-mail using IMAP, only temporary copies of those messages are downloaded to your computer. Due to the nature of these temporary copies, checking e-mail in IMAP may be slightly faster than checking e-mail using POP. Additionally, you may be unable to read previously received messages when offline (i.e. not connected to the Internet). For example, if you received five new messages, but only opened one of them, the remaining four messages would be unreadable when offline:



    • IMAP always stores your email on the mail server ~ both incoming emails and emails that you have sent

    • IMAP allows you to read all of your email in multiple locations

    • IMAP will only allow you to view previously read messages when offline; messages previously received (but not read) are not viewable when offline

    • Checking e-mail using IMAP may be slightly faster than checking e-mail using POP


    E-mail clients such as Eudora Pro, Outlook Express and Netscape Messenger can be configured to use the IMAP e-mail protocol. Webmail always use IMAP. This means that if you configure your e-mail client (i.e. Eudora Pro) to use IMAP, you will see the same messages in Eudora Pro, Outlook Express and Webmail.


    WebMail


    Webmail uses the IMAP protocol, so it is best for people who check email on multiple computers. If you plan to check email on a single computer, you may want to consider the POP protocol (see above). WebMail is accessed by using a web-browser, just like HotMail. There's no need to download, install and configure an email client. In addition, WebMail is usually faster than IMAP because your web-browser only downloads message headers, and doesn't download the message body until you click on a specific message. Because your email is stored on the mail server, you can read it when checking email in multiple locations. For example, if you check email at home and receive five new messages, those messages can also be read when checking email in your office:



    • WebMail always stores your email on the mail server ~ both incoming emails and emails that you have sent

    • WebMail allows you to read all of your email in multiple locations

    • WebMail will only allow you to view previously read messages when online; messages are not viewable when offline

    • Checking email using WebMail is usually faster than checking email using POP or IMAP


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  3. Can I send out Unsolicited Commercial Email (SPAM)?

    NO. We have a very strong stance against the use of Unsolicited Commercial Email (UCE) to promote your site or product. Any site that violates our Terms of Service can be billed for the amount of money it costs to clean up the trail of SPAM you leave on our server. SPAM is a serious matter and any account caught doing so will be immediately terminated. We will also charge you $100/hour in order to clean up any mess and remove our IP from any blacklist you may have landed us on.


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  4. What is the path to Sendmail?

    /usr/sbin/sendmail

    We do not use Sendmail per se, but Exim for our MTA (mail transfer agent). It is symlink'ed to sendmail. You can get more information about exim at http://www.exim.org


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  5. How do I configure Microsoft Outlook?

    Step-by-step instructions are available as a pdf download to our logged in clients here. For the public you can go here: Configuring Outlook


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  6. How do I configure Outlook Express?

    Step-by-step instructions are available as a pdf download to our logged in clients here. The public can go here.


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  7. Why did I receive a bounce message from your server that links to spamcop or spamhaus?

    spamhaus.org and spamcop.net are Real-time Blackhole Lists (RBLs) that are owned and operated by third party companies. These lists track and trap servers which are known to broadcast spam.

     If you tried to send email to a person hosted on our servers and received a "JunkMail rejected" message containing a link to spamhaus.org or spamcop.net, that means that your mail server is blacklisted on either or both of those third party blacklists.

     You will have to contact your email provider and have them perform the steps for the particular list to get it removed. Until then, you will NOT be able to send mail to recipients hosted on ours and many other servers.

     We will not accept requests from anyone to add a blacklisted host to our local whitelist. The blacklisted server MUST be removed from the individual list by satisfying their requirements.


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  8. Why did I receive a bounce message "Number of failed recipients exceeded. Come back in a few hours" while sending mail to clients hosted on your servers?

    If you send email to multiple addresses hosted on our servers and 5 or more addresses are bad, you will receive a message back containing "Number of failed recipients exceeded. Come back in a few hours." This feature is in place to prevent mass spammers from attempting what is called a Dictionary Attack. If the mail is legitimate, check the addresses you are sending to for correctness and try again later after the temporary ban is automatically lifted.


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  9. How do I use Webmail?

    You can check your email from anywhere in the world with internet access using webmail. Just type http://www.yourdomain.com/webmail and login with your email address as the username and your password. From there you will be taken to our webmail program named Squirrel Mail. Here is a link to their users manual.


    If you have Round Cube as your email program you can view their users manual also.


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Copyright Van Isle BC Web Solutions 2007-2017, all rights reserved
Van Isle BC Web Solutions, PO Box 1113, #84-601 Matchlee Drive, Gold River, British Columbia, V0P 1G0, Canada
Phone: 1-250-283-2129   Fax: 1-250-283-2129   
Email webmaster@vanislebc.com with questions or comments about this site

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