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FAQ: Server Technical Questions  (4 questions)

Server names to connect to, operating systems, sites per server, visitor stats, logs, etc.

  1. How do I access my account on your server?
  2. How do I upload or modify my website files?
  3. What are your nameservers?
  4. What kind of servers do you have?

FAQ Answers: Server Technical Questions
  1. How do I access my account on your server?

    Here is a listing of all possible account access URLs, settings and instructions needed to use your account. It is similar to the account activation e-mail that you received when your account was created.

    General Account Information:
    Server IP Address: (shared)

    Name Servers:

    Some of the following servers require the username and password that was setup for you when your account was created.

    Email Servers:

    • SMTP Server: mail.yourdomainname

    • POP Server: mail.yourdomainname

    • IMAP Server: mail.yourdomainname

    • WebMail Server: www.yourdomainname/webmail

    Other Servers:

    • Web Server: www.yourdomainname

    • SQL Server: localhost

    • FTP Server: ftp.yourdomainname

    • Web-Browser File Management: www.yourdomainname/webftp

    • Site Statistics: www.yourdomainname/webstats

    • Server Logs: www.yourdomainname/weblogs

    Other Administration Servers:

    SQL Server: www.yourdomainname/webdb

    Please remember that it will take a short time for your Registrar to process the delegation request and for this new DNS to propagate around the internet. During that time, you will not be able to access this site as normal through a web browser. However, you can still access your site during this period by pointing your browser to (replace "username" with your actual account username):

    Please note that CGI and PHP will not function properly while viewing your site through this special IP address. It is just a temporary measure to assist you in preparing your site while your new DNS transfers around the net.You can upload your site by pointing your FTP software to your shared IP address ( This means that you do not have to wait for your domain name to be transferred to our servers before you can upload your site. Once your domain has fully propagated around the net, you will be able to access your FTP account via your own domain name.

    Setting Up An Email Account:
    Before you can start sending or receiving email, you must set up at least one email account. To do this, please follow the instructions below:

    1.Log in to the control panel (http://www.yourdomain.com/cpanel) using your control panel username and password.
    2.Click on the MAIL icon.
    3.Enter the mail name that you want to create (i.e. "bob", "editor", "webmaster" etc., not the full address).
    4.Click on the ADD button
    5.Check/Tick the "Mailbox" box
    6.Enter and confirm a password that you would like to use
    7.Scroll down to the bottom and click UPDATE

    Billing Information:
    For increased security reasons we do not process credit cards ourselves on our servers. Depending on your selection of payment method when ordering, a third party authorized retailer will be used: Charge will appear as "Sportsman Fishing Adventures Ltd". This is our parent company. Regardless of the method you selected, you will receive an order confirmation email detailing your order information. If your email address changes, please notify us of your new email address and also update your profile in the control panel via the EDIT button.

    Support Methods:
    When looking for information or support. Please go through the motions:

    1.For general and other information, browse and search our FAQ
    2.If you require assistance please contact our Technical Support Team by submitting a support ticket. We will be happy to assist you. All support requests MUST be done using our ticket support system.
    3.If you are unable to submit a support ticket, Van Isle BC Web Solutions does offer limited phone support for registered clients at (250) 283-2129

    Our Mailing Address:
    Van Isle BC Web Solutions
    c/o Customer Service
    P.O. Box 1113
    Gold River, BC,
    Canada V0P 1G0

    After logging into the Hosting Control Panel, you may also click buttons to automatically log you into the stats, browser-ftp, email, email control, and MySQL control servers, without having to remember the URLs and without having to enter your username and password.


  2. How do I upload or modify my website files?

    To upload or modify your website files you two choices if you are not using a CMS (Content Management System) system:

    • FTP: Use your favourite FTP client and login to ftp.yourdomainname

    • WebFTP: In your web-browser, simply add /webftp to the end of your URL and login

    After the login, click the website directory and within it you will see a separate directory for each top-level website you have. For instance, you will see a /www directory which contains the files for www.YOURDOMAIN and if you also have http://support.YOURDOMAIN you will see a /support directory.


  3. What are your nameservers?

    If you have hosting on our cPanel servers, you will want to use the following name servers:


  4. What kind of servers do you have?

    Our FastFiber Network, a powerful hosting network built for customers like you who want maximum uptime and faster connections is co-located in Surrey, British Columbia Canada.

    This multi-vendor network is powered by best-of-breed Juniper and Cisco technologies and boasts over 13,000 miles of fast fiber connectivity for cost effective, Fast-Ethernet and Gigabit-Ethernet interconnectivity. You don't get that kind of speed and connectivity anywhere else. We invite you to check with other hosting providers to see for yourself.

    • 10GB / OC-192 network architecture

    • Zero packet loss on internal network

    • Minimal latency and no single point of failure

    • Standard 100Mbps full duplex Fast Ethernet feed

    • Network Operations Center (NOC) staff monitoring the network

    • Network engineers available on-site

    • Backup Power Systems- UPS and diesel generator (N+1) power systems

    • Environmental Control- State of the art climate control systems

    • Fire Suppression- Pre-action dry pipe sprinkler system with clean agent fire extinguishers

    • Datacentre Security- Security card access and DVR camera systems


Copyright Van Isle BC Web Solutions 2007-2018, all rights reserved
Van Isle BC Web Solutions, PO Box 1113, #84-601 Matchlee Drive, Gold River, British Columbia, V0P 1G0, Canada
Phone: 1-250-650-7346   
Email webmaster@vanislebc.com with questions or comments about this site

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